Shipping & Returns Policy

Shipping Area and Rates

Pura ships only to Canadian Provinces and Territories. Shipping rates are calculated in real time in the checkout based on destination and weight of the package. International Shipping is not available now.

Expedited Shipping (average 4-7 business days*)

Orders over $__ from ______area names______ are eligible for free shipping. Remote Areas are excluded from our free shipping program (list of Remote Areas can be found below.)

Order Processing Times & Order Tracking

Once an order has been processed, we are not able to upgrade or change shipping methods. We are also unable to modify or cancel the items on your order once it has been confirmed.
Orders typically take 1-2 business days to process before they ship – excluding weekends and holidays. You will receive an email confirmation with the shipping tracking number when your order ships.

Destination Service Level Delivery Speed
     
     
     

Sold Out or Discontinued Items

Occasionally an item sells out and we may need to cancel your order. If your order consists of multiple items, we will contact you by email for your consent to ship your order without sold out items. Your credit card will not be charged for sold out or discontinued items.

Returns

We accept all returns within 15 days from shipping date. Returned products should be shipped to 11871 Hammersmith Way, Richmond, B.C., Canada, V7A 5E5. Pura will ONLY pay for a return's shipping costs if a product arrived damaged or if we sent you the wrong product. Otherwise, the customer is responsible for the shipping costs. We recommend getting a tracking code for your return so you can follow its arrival back to us.
Pura.ca won’t accept returns if product(s) or label(s) are found to be opened or tampered with.

*Remote Regions

Shipments to Northern and Remote regions create special challenges and therefore usually take longer and are priced higher. Shipping costs to remote regions are determined by order weight. Free shipping does not apply to remote regions. Shipping rates for remote regions range from $__-$__ for Expedited shipping and $__-$__ for _________ shipping depending on remoteness. Below are the first 3 digits of the postal codes for remote regions per Canada Post.

Alberta
T0A, T0B, T0C, T0G, T0H, T0J, T0K, T0L, T0M, T0P, T0V, T1L, T1W, T9H, T9K

British Colombia
V0A, V0B, V0C, V0J, V0K, V0L, V0M, V0N, V0P, V0R, V0S, V0T, V0V, V0W, V0X

Manitoba
R0A, R0B, R0C, R0D, R0E, R0F, R0G, R0H, R0I, R0J, R0K, R0L, R0M

New Brunswick
E1W, E1X, E3Y, E3Z, E4A, E4B, E4C, E4E, E4G, E4H, E4J, E4K, E4L, E4M, E4N, E4P, E4R, E4S, E4T, E4V, E4W, E4X, E4Y, E4Z, E5A, E5B, E5C, E5E, E5G, E5H, E5J, E5K, E5L, E5M, E5N, E5P, E5R, E5S, E5T, E6A, E6B, E6C, E6E, E6G, E6H, E6J, E6K, E6L, E7A, E7B, E7C, E7E, E7G, E7H, E7J, E7K, E7L, E7M, E7N, E7P, E8A, E8B, E8C, E8E, E8G, E8J, E8K, E8L, E8M, E8N, E8P, E8R, E8S, E8T, E9A, E9B, E9C, E9E, E9G, E9H

Newfoundland
All Newfoundland addresses will be subject to extra shipping costs. The postal codes below are also subject to extra fees due to their remote access.
A0A, A0B, A0C, A0D, A0E, A0F, A0G, A0H, A0I, A0J, A0K, A0L, A0M, A0N, A1K, A1L, A1M, A1S, A1T, A1U, A1V, A1W, A1X, A1Y, A1Z, A2A, A2B, A2C, A2D, A2E, A2F, A2G, A2H, A2I, A2J, A2K, A2L, A2M, A2N, A5A, A5B, A5C, A5D, A5E, A5F, A5G, A5H, A5I, A5J, A5K, A5L, A5M, A5N, A5O, A5P, A5Q, A5R, A5S, A5T, A5U, A5V, A5V, A5W, A5X, A5Y, A5Z, A6A, A6B, A6C, A6D, A6E, A5F, A6G, A6H, A6I, A6J, A6K, A6L, A6M, A6N, A6O, A6P, A6Q, A6R, A6S, A6T, A6U, A6V, A6W, A6X, A6Y, A6Z, A7A, A7B, A7C, A7D, A7E, A7F, A7G, A7H, A7I, A7J, A7K, A7L, A7M, A7N, A7O, A7P, A7Q, A7R, A7S, A7T, A7U, A7V, A7W, A7X, A7Y, A7Z, A8A

Nova Scotia
B0C, B0D, B0E, B0F, B0G, B0H, B0I, B0J, B0K, B0L, B0M, B0N, B0O, B0P, B0P, B0Q, B0R, B0S, B0T, B0U, B0V, B0W

Northwest Territories and Nunavut
X0A, X0B, X0C, X0E, X0G

Ontario
P0T, P0V, P0W, P0X, P0Y, P0Z, P8T

PEI
C0A, C0B

Quebec
G0C, G0D, G0E, G0H, G0I, G0J, G0W, G4T, G4U, G4V, G5J, G8E, G8F, G8G

Saskatchewan
S0A, S0C, S0E, S0G, S0H, S0J, S0K, S0L, S0M, S0N, S0P

Yukon
Y0A, Y0B

*Shipping rates are subject to change.